Computer Instruments, Inc. - e-IVR Expanded Application Portal


e-IVR Expanded Application Portal

The e-IVR Expanded configuration builds on the Application Portal (the development platform that runs VXML, IVR, Fax, CTI and Web applications) and features an impressive suite of value-added self-service applications.

These Enterprise Class applications are Speech Recognition enabled and include strong Data Locator and Form Filler capabilities, Fax-on-Demand, an extension manager Name Dialer, inbound and outbound Call Recording, as well as Web based applications.

Efficiency and cost control are critical in competitive markets. Your customers are looking for convenience and self-service. You're looking for cost-effective ways of growing the "bottom-line" without growing your overhead. The e-IVR Expanded suite provides the answer to both.

Integration Options

H.323 with H.450
SIP
T1 Line Side
Analog

IVR Self-Service (ASR Enabled)**

Auto Attendant Menu
Audio Bulletin Text
Delayed Announcements
Extension Manager (Dial-by-name)
Name Dialer
Fax-On-Demand
Data Locator
Form Filler

Recording*

Agent Record-A-Call

Agent Queue Messaging

Estimated Wait Time
Delayed Announcements
Position In Queue

CTI Integration (Screen Pop)*

TAPI
TSAPI
ASAI

Web Applications

VXML (b) 2.1
CallMeBackNow! - Web Call
FaxMeBackNow! - Web Fax
Web Forms - Survey
Web Locators - Data Locator

General

Self-Service Development Platform
Recording Studio (Voice Admin)
Channel Monitor
Reporting

IVR - Self-Service

Auto Attendant
Audio Bulletin Board
Form Filler
Data Look-Up (Locator)
Fax Services
Speech Enabled (ASR)

Web - Self-Service

VXML Integration
CallMeBackNow!
FaxMeBackNow!
Web Forms
Web Data Look-Up (Locator)

Enhanced Feature Set

Agent Record-A-Call
Estimated Wait Time
Delayed Announcements
Position In Queue

CTI Screen Pop

MS Outlook Integration (2000/2003)
Goldmine Integration
ACT! Integration
Other Custom Integrations Available

e-IVR Expanded offers phone and Web enabled customer support, gathers customer demographics and survey data, provides information and services, and much more, all 24/7, as well as:

Innovative phone enhancing technology
Simple user-administration easy to configure, use and maintain
Provides cost effective, 24/7 self-service to your customers
Industry specific add-on applications available
Reduces operating expenses
Improves call routing accuracy
Streamlines call handling and service inquiries
Reduces the need to add customer support staff for peak hours
Decreases wait times
Improves customer experience and service levels
Eliminates the need for agents to answer repetitive questions/requests
Record all calls to maintain a high employee service level

Technology Standards

Development	Proxy Services
VXML 2.1 Visual Basic Visual C++ Visual .Net	MRCP v1 - Automated Speech Recognition (ASR) SAPI 5 - Text To Speech (TTS)
Database Connectors	Scalable Licenses
SQL ODBC IBM Client Access HTTP / HTTPS / XML	1-384 Licenses Per Server
Requires CTI (TAPI, TSAPI, ASAI services) * Requires ASR Licenses

See also:

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For more information about e-IVR call 1-888-451-0851 or email sales@instruments.com