|
At the core of every
e-IVR installation is our Application Portal, a powerful
development platform that serves as the foundation to run VXML, IVR, Fax, CTI
and Web applications. The heart of the system, this Application Portal includes
a number of base Self-Service IVR and Web applications, as well as "hooks" for
additional vertical market applications. Regardless of the size, scope or
design, each e-IVR system starts here.
Efficiency and cost
control are critical in competitive markets. Your customers are looking for
convenience and self-service. You're looking for cost-effective ways of growing
the "bottom-line" without growing your overhead. The e-IVR
Application Portal provides the answer to both.
 |
|
Technology Standards |
| |
|
Development |
Proxy
Services |
- VXML 2.1
- Visual Basic
- Visual C++
- Visual .Net
|
- MRCP v1 - Automated Speech
Recognition (ASR)
- SAPI 5 - Text To Speech
(TTS)
|
|
Database
Connectors |
Scalable
Licenses |
- SQL ODBC
- IBM Client Access
- HTTP / HTTPS / XML
|
- 1-384 Licenses Per
Server
|
|
|
|
|
|
Integration
Options |
- H.323 with H.450
- SIP
- T1 Line Side
- Analog
|
|
IVR
Self-Service (ASR Enabled) |
- Multi-level Auto Attendant Menu
(ASR English)
- Audio Bulletin Board
- Extension Manager
- Name Dialer (Dial-By-Name)
|
|
Web
Applications |
- VXML 2.1 Compliant Browser
- CallMeBackNow! - Web Call
|
|
General |
- Self-Service Development
Platform
- Recording Studio (Voice
Administration)
- Channel Monitor
- Reporting
|
|
